Sales Policy for ZenLite.xyz
Effective Date: January 15, 2025
At ZenLite.xyz, we are dedicated to providing our customers with high-quality jewelry at competitive prices. Our sales policy is designed to ensure a smooth and transparent shopping experience. By placing an order with us, you agree to the following terms and conditions of sale. Please read through this policy carefully before making any purchases.
1. Product Information
We strive to provide accurate and up-to-date product descriptions, pricing, and availability on our website. However, we do not guarantee that all information is free of errors or omissions. In the event of discrepancies, we reserve the right to correct any errors or cancel orders as necessary.
Pricing: All prices are listed in USD and are subject to change at any time without prior notice. Any price changes will not affect orders that have already been processed.
Product Descriptions: We aim to ensure that our product descriptions are as accurate as possible. However, slight variations in color, design, and size may occur due to differences in display settings and product manufacturing.
2. Order Processing
Once an order is placed, it will be processed as follows:
Order Confirmation: After placing an order, you will receive an order confirmation email detailing your purchase and order number.
Processing Time: Orders typically take 1-2 business days to process. Please note that orders placed on weekends or holidays will be processed the next business day.
Payment Authorization: We reserve the right to verify and authorize your payment before processing your order. If your payment is not approved, we may cancel the order and notify you accordingly.
Availability: While we make every effort to ensure product availability, we cannot guarantee that all items will be in stock. If an item is unavailable, we will notify you and offer alternatives or issue a full refund.
3. Payment Methods
We accept a variety of payment methods to ensure a seamless shopping experience. These include:
Credit and Debit Cards: We accept payments via major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
PayPal: Customers may also pay securely via PayPal for convenience.
Gift Cards: We may offer promotional gift cards or coupons that can be used for purchases.
By making a purchase on ZenLite.xyz, you agree to provide accurate and complete payment information.
4. Shipping and Delivery
We offer a range of shipping options to meet your needs. Details regarding shipping costs, methods, and estimated delivery times can be found on our shipping policy page.
Shipping Charges: Shipping charges will vary based on the size, weight, and destination of the order. Shipping fees will be calculated at checkout.
Delivery Time: The estimated delivery time is calculated from the moment the order is processed. Delivery times vary by location and shipping method.
International Shipping: We currently offer international shipping to select countries. Please refer to our shipping policy for more details.
Tracking: Once your order has shipped, you will receive a tracking number via email to monitor your package’s status.
5. Cancellations and Modifications
Orders can only be canceled or modified before they are processed and shipped. Once your order is in transit or has been delivered, we are unable to make changes. If you need to cancel or modify your order, please contact us immediately at info@zenlite.xyz.
6. Returns and Exchanges
If you are not satisfied with your purchase, you may return or exchange it under our Refund and Returns Policy, which is available on our website. Please review the full policy for specific details.
Return Window: We accept returns within 30 days of delivery.
Condition of Products: Returned products must be unused and in their original packaging.
7. Taxes
Sales tax will be applied to orders based on the shipping destination and applicable tax rates. Tax charges will be calculated during checkout. If you are tax-exempt, please contact our customer support team to apply the exemption to your order.
8. Customer Responsibility
By making a purchase on ZenLite.xyz, customers acknowledge that they are responsible for:
Providing accurate and up-to-date shipping and billing information.
Ensuring that their payment method is authorized for the transaction.
Complying with local laws regarding the importation of goods, including applicable customs duties and taxes.
9. Limitation of Liability
ZenLite.xyz is not liable for any indirect, special, incidental, or consequential damages arising from the use of our products. Our liability is limited to the amount paid for the product in question.
10. Changes to This Sales Policy
We may update our sales policy periodically. All changes will be posted on this page, and the updated policy will be effective from the date it is published.
11. Contact Us
If you have any questions regarding our Sales Policy, please contact us:
Email: info@zenlite.xyz
Phone: 260-359-1553
Address: 1093 Cessna Drive, Norridgewock, Maine, United States
