Sales Policy

Welcome to ZenLite. This Sales Policy outlines the terms and conditions for purchasing products from zenlite.xyz. By placing an order with us, you agree to the following terms. Please read this policy carefully before making a purchase.

1. Pricing and Payment

  • Pricing: All prices displayed on zenlite.xyz are in [Insert Currency] and are subject to change without notice. We strive to ensure that all prices are accurate, but in the event of a pricing error, we reserve the right to correct it and will notify you as soon as possible.
  • Taxes and Fees: Prices do not include applicable taxes, customs duties, or shipping fees, which will be calculated during checkout based on your location.
  • Payment Methods: We accept a variety of payment methods, including major credit cards, debit cards, and bank transfers. Payment must be completed in full before your order is processed.

2. Order Process

  • Order Confirmation: After placing an order, you will receive a confirmation email that includes details of your purchase. This email serves as an acknowledgment of your order but does not signify acceptance. We reserve the right to cancel or refuse any order if payment issues arise or if the product is unavailable.
  • Order Acceptance: Your order is considered accepted once your payment is verified and the product is shipped. In the event of product unavailability, we will notify you and offer an alternative or a full refund.

3. Shipping and Delivery

  • Shipping Options: We offer domestic and international shipping options. Shipping fees and estimated delivery times will be provided at checkout. Delivery times may vary depending on your location and shipping method.
  • Shipping Confirmation: Once your order has been shipped, we will send you an email with a tracking number so you can monitor the delivery status.
  • Delivery Issues: ZenLite is not responsible for shipping delays caused by factors outside of our control, such as customs procedures or carrier delays. If your order does not arrive within the estimated timeframe, please contact us for assistance.

4. Custom and Personalized Orders

Custom or personalized items, including engraved jewelry, are made specifically to your order. Therefore, these items are final sale and cannot be returned or refunded unless they arrive damaged or defective.

5. Cancellations and Modifications

  • Order Cancellation by Customer: If you wish to cancel your order, please contact us immediately at info@zenlite.xyz. Orders can only be canceled if they have not yet been shipped. Once an order has been shipped, it cannot be canceled.
  • Order Modifications: Changes to your order, such as updating your shipping address or product selection, can only be made before the order has been processed and shipped. Please contact us promptly if you need to make any modifications.

6. Returns and Refunds

Please refer to our Refund and Return Policy for detailed information about returning items and requesting refunds. Items must be returned in their original, unworn condition with all packaging and documentation intact.

7. Product Availability

We strive to maintain an up-to-date inventory, but product availability is subject to change without notice. In the event that an item is out of stock after you place your order, we will notify you promptly and provide you with the option to select an alternative item or receive a full refund.

8. Warranty

All of our gemstone necklaces come with a [Insert Warranty Period] warranty covering manufacturing defects. This warranty does not cover damage caused by misuse, improper care, or normal wear and tear. For more information, please contact our customer service team.

9. Limitation of Liability

ZenLite is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the product in question. We are not responsible for any damages resulting from shipping delays, incorrect product information, or other factors beyond our control.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from your use of the website or purchase of products will be subject to the exclusive jurisdiction of the courts in [Insert Location].

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.

12. Contact Information

If you have any questions or concerns regarding this Sales Policy, please contact us at:

Street: 1093 Cessna Drive,Norridgewock,Maine,United States.
Phone number:  260-359-1553
Email: info@zenlite.xyz
Website:zenlite.xyz