Refund and Return Policy
At ZenLite, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a flexible return and refund policy to ensure your shopping experience is as smooth and worry-free as possible. Please review the details of our policy below.
1. Return Eligibility
We accept returns for eligible items under the following conditions:
- Return Period: You can return your item within 30 days of receiving your purchase.
- Condition: Items must be returned in new, unused, and original condition, with all original packaging, tags, and certificates (if applicable). Any signs of wear, damage, or alteration will void your eligibility for a return or refund.
- Non-Returnable Items: Custom or personalized items, including engraved pieces, are not eligible for returns or exchanges unless they arrive damaged or defective.
2. How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Email our customer service team at info@zenlite.xyz to request a Return Authorization (RA) number. Please provide your order number and the reason for your return.
- Package the Item: Once you receive the RA number, securely package the item with all original materials (box, tags, certificates, etc.).
- Return Shipping: You are responsible for the return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days to your original payment method. Please note:
- Original Shipping Fees: Shipping fees are non-refundable.
- Restocking Fees: If the returned item shows signs of wear or is missing any packaging or documentation, a restocking fee may apply, which will be deducted from your refund.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery at info@zenlite.xyz. We will arrange for a return, replacement, or refund at no additional cost to you. Please include photos of the damage or defect when contacting us to expedite the process.
5. Exchanges
We accept exchanges for eligible items within the 30-day return period. Please follow the same steps for initiating a return, and specify that you would like an exchange. Exchanges are subject to product availability. If the desired item is not in stock, we will offer you a refund or the option to select a different item.
6. Custom and Personalized Orders
Custom or personalized items, including engraved jewelry, are final sale and cannot be
7. How to Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer support team:
Street: 1093 Cessna Drive,Norridgewock,Maine,United States.
Phone number: 260-359-1553
Email: info@zenlite.xyz
Website:zenlite.xyz